ServicesAI Commerce

An agent that answers, upsells and takes the payment

Your buyers already chat before they buy. AI Commerce handles that chat from the first question to the paid order, in the same thread, at any hour.

WhatsApp · 21:42, no staff online
Answer to paid order in 2m 14s
Ada kopi susu yang 1 liter? buat besok pagi
Ada, Kopi Susu 1L Rp 68.000, stok 12. Kalau ambil 2 botol hemat Rp 9.000.
ambil 2 ya, kirim ke Kemang
Sudah saya buatkan pesanan dan link pembayaran.
Order createdPAID
Kopi Susu 1L × 2Rp 136.000
Bundle discount− Rp 9.000
Delivery Kemang, besok 08:00Rp 127.000
FocusBinary
Sales agent
online
Live catalog
Halo, dress merah ini ada ukuran L?
19:42
Ada kak, sisa 3. Mau saya kirim foto detail bahannya?
19:42
Boleh. Kalau ambil 2 bisa kurang?
19:43
Bundling 2 pcs jadi Rp 799.000, hemat Rp 59.000. Saya buatkan pesanannya?
19:43
Iya, checkout aja
19:44
Order #4821QRIS sent
Dress Merah × 2Rp 799.000
Kirim · Jakarta SelatanRp 12.000
TotalRp 811.000
Tulis pesan

Three things it does in every thread

It reads your live catalog and stock, so it never promises something you cannot ship.

01 · It answers

Stock, size and shipping, from the real system

Every answer comes from your inventory at the moment the question is asked, not from a script someone wrote last month.

Stock L masih ada?
Sisa 3 pcs di gudang Jakarta. Kirim hari ini kalau order sebelum 15.00.
Dress Merah · size L3 IN STOCK
1 pcRp 429.000
2 pcs, normalRp 858.000
Bundle offeredRp 799.000
Cross-sell: clutch beludru merah, pairs with 41% of these orders
02 · It upsells

A bundle where it fits, not on every message

Offers are built from what actually sells together, and the agent stops asking once the buyer says no.

03 · It closes

Order created, payment link sent, handover if needed

The order lands in your system with the thread attached. A human takes over the moment the buyer asks for one.

Order created in Jubelio#4821
QRIS link sentPAID
Thread saved to profileDANIEL S.
2m 14s

From first message to paid, in the thread above.

24/7

Every question answered, including 2am on a Sunday.

+18%

Order value when the agent offers a bundle in the chat.

0

Humans needed to close a straightforward order.

How we can help

WhatsApp AI sales agents (close orders in the chat)
AI shopping assistants and concierge
AI checkout optimization
Conversational commerce (browse, chat, buy in WhatsApp)
AI upsell and cross-sell in conversations
Outcome

Let AI answer buyers and close the order while your team sleeps.

Good to know

AI Commerce does the selling inside your storefronts. Commerce is the layer that builds them, and Customer 360 tells the agent who it is talking to.

Want to see it answer your own catalog?

Send us a product list and the questions your buyers actually ask. We’ll send back what the agent answers, and where it hands over to you.

“Ada size L?”
answered from live stock
“Kalau ambil 2 bisa kurang?”
answered from your bundling rules
“Boleh tukar barang?”
handed to a person
AI Commerce: WhatsApp Sales Agents - FocusBinary